Customer Satisfaction Our Top Priority: • We take customer service very seriously at Budget Janitorial. In fact, customer service has always been as central theme in our mission vision and value statements. • Part of our vision at Budget is to insure that each customer is completely satisfied with our products and services to the point that they will refer us to others. That's why it is so encouraging that 95% of the customers we've surveyed tell us they'd happily refer Budget Janitorial to others. Effective Communication is Paramount: • Our communication objective is to actively listen to our customers and be effective problem solvers. • Our staff answers all customer calls promptly. • We do not believe in answer machines or their mystifying mazes. • All customers are provided with 3 cell phone numbers for immediate communication. • Our manned switchboard is available to receive calls 24/7. • We like to respond to any cleaning issue by performing facility walks with our dedicated facility employee. • Emergency services: We guarantee our response time to be within one hour of the call! (Coffee pot spills, floods….) • We provide custodial notebooks so customers can leave notes for our janitorial crews. • We provide an e-mail address to further facilitate customer communication. • All supervisors & Day Porters are required speak & read English. Better Business Bureau: • Budget Janitorial is also a member of the Better Business Bureau. Our membership with the BBB is another great way to measure our ability to resolve customer issues, besides giving customers the assurance that our company values customer service and takes appropriate steps to resolve customer issues. Award Winning Service: • Budget Janitorial has been recognized for its superior performance and communication skills by receiving the coveted Bravo-Zulu award from the US Navy. Commercial Customers : • Budget Janitorial provides complete and professional janitorial services to Commercial Property Managers, Professional, Manufacturing and Industrial Facilities, Medical Office Buildings , Retail Stores, Academic Institutions as well as Federal, State, County and City Facilities.   • “Industry specific” references, Certificates of Insurance, Testimonal Letters and Letters of Accolade are always available upon request! To request additional information please click here.